Privacy Policy
Effective Date: 2025-09-09
At Kikibell (kikibell.store), we respect your privacy and protect your personal data in compliance with the EU General Data Protection Regulation (GDPR) and global privacy standards. This policy explains how we collect, use, and safeguard your information.
1. Data Controller
- Contact: support@kikibell.store
2. Information We Collect
2.1 Personal Data You Provide
- Account Details: When creating an account, we collect your name, email address, password (encrypted), phone number, and shipping/billing addresses.
- Purchase Data: For orders, we collect payment details (e.g., credit card info, billing address), order history, and product preferences (e.g., size, style).
- Communications: Emails, contact form submissions, or social media messages, including your inquiries and our responses.
- Marketing Consent: If you opt in to emails, we store your consent to send updates on new collections (e.g., waffle knit sets, hooded jackets).
2.2 Automatically Collected Data
When you visit our website, we collect data via cookies and tracking tools:
- Technical Data: IP address, browser type, device model, operating system, and network provider.
- Usage Data: Pages visited (e.g., “Two-piece suit” collection), time spent, links clicked, and search queries (e.g., “waterproof jacket”).
- Location Data: Approximate location via IP address (used to tailor shipping options and regional promotions).
3. How We Use Your Data
We process your data for these purposes, based on legal grounds under the GDPR:
| Purpose | Legal Basis |
|---|---|
| Process orders (shipping, payment, returns) | Performance of a contract (Art. 6(1)(b) GDPR) |
| Manage your account (order tracking, saved preferences) | Performance of a contract (Art. 6(1)(b) GDPR) |
| Send marketing updates (new loungewear, exclusive offers) | Your consent (Art. 6(1)(a) GDPR) – withdraw anytime |
| Improve website experience (e.g., optimizing the “Dresses” page) | Legitimate interest (Art. 6(1)(f) GDPR) |
| Detect fraud (e.g., unauthorized purchases of high-value items like jackets) | Legitimate interest (Art. 6(1)(f) GDPR) |
| Comply with legal obligations (tax, accounting) | Legal obligation (Art. 6(1)(c) GDPR) |
4. Sharing Your Data
We do not sell your data. We may share it with:
4.1 Service Providers
- Payment Processors: Companies like Stripe to handle payments securely—they receive only necessary payment details.
- Shipping Partners: Carriers (e.g., DHL) to deliver orders, with access to your name, address, and order details.
- Analytics Tools: Third parties (e.g., Google Analytics) to analyze website usage—learn more about Google’s privacy practices and opt out via their browser add-on.
4.2 Legal Disclosures
We may share data if required by law (e.g., court orders) or to protect our rights (e.g., investigating fraudulent returns).
5. Cookies & Tracking
We use cookies to enhance your experience. Manage preferences via our cookie banner or browser settings:
- Strictly Necessary Cookies: Essential for checkout and account access (cannot be disabled).
- Functional Cookies: Remember your size preferences or saved items.
- Analytics Cookies: Track how you use the site to improve navigation (e.g., optimizing the “Trending now” section).
- Advertising Cookies: Show you relevant ads (e.g., for two-piece sets) – requires your consent.
6. Data Retention
- Account Data: Retained while your account is active; deleted upon request (unless legally required).
- Order Data: Retained for 7 years for tax and accounting purposes.
- Marketing Data: Retained until you unsubscribe from emails.
7. Your Rights
Under the GDPR, you can:
- Request access to your data, rectify inaccuracies, or request deletion.
- Restrict processing or object to marketing communications.
- Exercise these rights by emailing support@kikibell.store—we’ll respond within 1 month.
8. Data Security
We use encryption (SSL/TLS), secure servers, and access controls to protect your data. While no system is 100% secure, we take all reasonable steps to prevent breaches.
9. Changes to This Policy
Updates will be posted here with a new effective date. Your continued use of the site means you accept the revised policy.
For privacy questions, contact support@kikibell.store.